Shipping & Fulfillment FAQ

When will my order ship?

All Rootalis hoodies are made to order. Please allow 7-14 business days for production before shipping. Once shipped, you'll receive a tracking email.

Why does it take 7-14 days?

Because each hoodie is custom made when you order. This process ensures quality, reduces waste, and supports small batch production instead of mass manufacturing. 

Where do orders ship from?

Orders are printed and shipped from our partners in the United States. While production happens there, every hoodie still supports recovery and detox programs here in Canada. You’ll receive full tracking once your order ships so you can follow it right to your door.

Can I cancel or change my order?

Orders are processed quickly once paid. If you need to make changes, contact us within 24 hours and we'll do our best to help.